Browsing articles in "Frequently Asked Questions"

Why shouldn’t I share my login?

Jun 22, 2014   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on Why shouldn’t I share my login?

This page also answers the following questions:

  • Why should we use multiple users?
  • How can I add more users?

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Can the Dashboard send emails about deadlines?

Apr 14, 2014   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on Can the Dashboard send emails about deadlines?

This page also answers the following questions:

  • Does the Hawk IP Dashboard have an email reminder function?
  • Will the Hawk IP Dashboard remind me about deadlines?
  • How is the Hawk IP Dashboard Reminder feature different from other IP tools?

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Does the Dashboard support iPhone, iPad, Android, Windows Phone etc?

Mar 23, 2014   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on Does the Dashboard support iPhone, iPad, Android, Windows Phone etc?

This page also answers the following questions:

  • Does the Hawk IP Dashboard work on mobile phones, tablets, or touch screen computers?
  • Do you have an iPhone, iPad or Android app?

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How reliable is the Hawk IP Dashboard?

Apr 17, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on How reliable is the Hawk IP Dashboard?

This page also answers the following questions:

  • What is the service level agreement (SLA) for the Hawk IP Dashboard?
  • Does the Hawk IP Dashboard have downtime?

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What is a Snapshot?

Mar 12, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on What is a Snapshot?

This article also answers the following questions:

  • Can I download a whole Portfolio?
  • Can I export an entire Portfolio?
  • What format is a Snapshot in?
  • How can I get a backup of a Portfolio?

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What support do I get with the Hawk IP Dashboard?

Feb 29, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on What support do I get with the Hawk IP Dashboard?

This article also answers the following questions:

  • How can I get help with the Hawk IP Dashboard?
  • Where is technical support?

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How safe is our data?

Feb 16, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on How safe is our data?
  • What encryption and backups do you use?
  • How secure are our documents?
  • Where is our data stored?

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What web browsers can I use?

Feb 14, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on What web browsers can I use?

The Dashboard uses only standards-compliant HTML and JavaScript, so it should be compatible with any desktop web browser released within the last few years, on Windows, OS X or Linux.

Firefox, Internet Explorer, Chrome, Safari, Opera and Netscape logosWe test it with the following:

We recommend that you also use the latest version of these browsers for best performance.

The Dashboard should also work with Safari, Konquerer and Opera for example, but these are not routinely tested.

Mobile browsers

The Dashboard is not designed to work with mobile browsers (e.g. Blackberry, Android and iPhone). If you think it should be, please feel free to send feedback.

Cookies and JavaScript

The Dashboard requires both cookies and JavaScript to be enabled. Both are enabled by default but instructions on enabling them are given below if you need them.

Cookies are required so that the Dashboard server can remember that you have logged in, and JavaScript is required so that the interactive tables and pop-ups work.

How do I enable cookies?

It depends on your web browser and what version it is. Please read this advice from Google.

How do I enable JavaScript?

Again, it depends on your web browser and what version it is. Please read this advice from Google.

How can I provide feedback?

Feb 14, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on How can I provide feedback?

If you want to tell us what you think of the Dashboard or our website, then we would love to hear from you!

Just use the online chat at the bottom of the window at hawkip.com or inside the Dashboard, or open the Feedback tab in the Dashboard:

When the Feedback tab opens up it looks like this:

When you hit the Send button a message will be sent to Support.

 

What are the known issues with the Dashboard?

Feb 8, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on What are the known issues with the Dashboard?

This article is regularly updated with known issues (e.g. bugs) that may affect your use of the Dashboard.

  • The Dashboard doesn’t work with Internet Explorer 7 and earlier – these versions are no longer supported by Microsoft. If you use Internet Explorer 8 or earlier, upgrade to any one of several free, faster, more secure, standards-compliant and more flexible browsers which are available.
  • Later versions of Internet Explorer are supported – though your experience may be not as good as with other browsers due to various quirks and incompatibilities.
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