Browsing articles tagged with " support"

How reliable is the Hawk IP Dashboard?

Apr 17, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on How reliable is the Hawk IP Dashboard?

This page also answers the following questions:

  • What is the service level agreement (SLA) for the Hawk IP Dashboard?
  • Does the Hawk IP Dashboard have downtime?

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What support do I get with the Hawk IP Dashboard?

Feb 29, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on What support do I get with the Hawk IP Dashboard?

This article also answers the following questions:

  • How can I get help with the Hawk IP Dashboard?
  • Where is technical support?

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What web browsers can I use?

Feb 14, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on What web browsers can I use?

The Dashboard uses only standards-compliant HTML and JavaScript, so it should be compatible with any desktop web browser released within the last few years, on Windows, OS X or Linux.

Firefox, Internet Explorer, Chrome, Safari, Opera and Netscape logosWe test it with the following:

We recommend that you also use the latest version of these browsers for best performance.

The Dashboard should also work with Safari, Konquerer and Opera for example, but these are not routinely tested.

Mobile browsers

The Dashboard is not designed to work with mobile browsers (e.g. Blackberry, Android and iPhone). If you think it should be, please feel free to send feedback.

Cookies and JavaScript

The Dashboard requires both cookies and JavaScript to be enabled. Both are enabled by default but instructions on enabling them are given below if you need them.

Cookies are required so that the Dashboard server can remember that you have logged in, and JavaScript is required so that the interactive tables and pop-ups work.

How do I enable cookies?

It depends on your web browser and what version it is. Please read this advice from Google.

How do I enable JavaScript?

Again, it depends on your web browser and what version it is. Please read this advice from Google.

How can I provide feedback?

Feb 14, 2012   //   by Michael Fielding   //   Frequently Asked Questions  //  Comments Off on How can I provide feedback?

If you want to tell us what you think of the Dashboard or our website, then we would love to hear from you!

Just use the online chat at the bottom of the window at hawkip.com or inside the Dashboard, or open the Feedback tab in the Dashboard:

When the Feedback tab opens up it looks like this:

When you hit the Send button a message will be sent to Support.

 

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